Refund & Cancellation Policy
Important Notice Regarding Refund Requests
iBhudev maintains a 24-hour refund request window after successful payment, subject to review and verification.
This 24-hour policy is an official platform rule established by iBhudev to ensure prompt resolution and fair review for all buyers, sellers, and advertisers.
Fair, Accountable Digital Marketplace Transactions
This Refund and Cancellation Policy outlines the conditions under which iBhudev processes payment dispute reviews, service cancellations, and fund reversals for paid advertisement packages and promotional slots.
Because iBhudev provides immediate digital advertising exposure, services are activated quickly upon administrative or technical validation. This policy defines the precise situations where refund requests may be evaluated and approved.
24-Hour Request Window
Submit refund claims within 24 hours after successful payment for timely review and verification.
24-Hour Review Time
Our technical and finance team reviews and verifies every refund request within 24 hours.
Same-Day Processing
Once approved, refund reversals are processed on the same day back to the original payment method.
Specific Cases Eligible for Company Evaluation
Refund requests submitted within the 24-hour window after successful payment are considered under the following circumstances:
1. Duplicate Payment
A user is debited more than once for the same advertisement or promotion request due to browser refreshing, connectivity timeouts, or duplicate UPI transaction authorizations.
2. Service Not Activated
A paid normal advertisement or premium slideshow spot was not activated after successful payment despite valid transaction confirmation.
3. Other Technical Issues
Technical payment failures, system errors, or platform integration discrepancies verified by our technical team.
Listing Cancellation & Partial Refund Rules
At iBhudev, sellers can manage their promotional campaigns with flexibility. Listing cancellation is allowed after activation and publication on the marketplace platform.
Accordingly, the following client-approved terms govern listing cancellations, partial refunds, and review eligibility:
Listing cancellation is allowed after activation and publication on the marketplace. Sellers may request cancellation during the active period.
A partial refund is allowed after request review. The refund amount is determined based on the unused duration and verification by our support desk.
Listings rejected or removed due to prohibited items, fraudulent data, trademark violations, or breach of applicable Indian laws are strictly ineligible for refunds.
Premium Slideshow homepage spotlight packages follow the same cancellation rules and partial refund review process as standard advertisements.
How to Submit a Refund or Dispute Request
To ensure prompt review within our 24-hour review window, submit your request through our official channels with complete transaction documentation.
Required Information Checklist
Transparent Communication at Every Step
We maintain clear communication channels so you are never left guessing about the status of your refund or dispute review.
Our support desk confirms receipt of your refund request and opens an internal review ticket.
Our technical team reviews logs, transaction IDs, and listing status within 24 hours.
Approved refunds are processed on the same day with transaction reversal notes sent via email and WhatsApp.
Company Approval vs. Bank Settlement Timelines
It is essential to understand the difference between when our company approves and triggers a refund, versus when your bank actually credits the amount back to your account.
Company Approval & Same-Day Initiation
Once iBhudev approves your refund request, our finance desk instructs our banking partners or payment gateway to execute the reversal. Approved refund processing is executed on the Same day.
Interbank & UPI Network Settlement
After company initiation, the time required for funds to reflect in your source account depends strictly on your bank, UPI handle, or card network. This banking process typically takes 5 to 7 working days (excluding weekends and bank holidays).
Have Further Inquiries or Need Assistance?
Our billing and compliance team is dedicated to addressing your concerns promptly and fairly.
Reference your Order ID and bank UTR in the subject line.
Customer calling helpline: Monday to Saturday, 10:00 AM to 7:00 PM IST.
Direct chat assistance with our support team in Rajula, Gujarat.
This policy is issued and maintained by iBhudev. Registered Address: Government Hospital Near Rajula, 365560. Operating Address: Near Hotel TGH, Diu – 362520, India. Jurisdiction: Rajula, Gujarat. For plan rates and pricing specifications, visit our Payment & Billing Information page.
